Privacy Policy

Our beginning

We – referred to as “We”, “Us”, or “Our” – are committed to protecting your personal data and privacy.

This Privacy Policy explains how we collect, store, process, and use the information you provide when interacting with the Nordiqo website (hereinafter the “Website”).

We commit to the following principles:

Transparency in collecting and processing your personal data:

We make sure you are always well informed so you can make conscious decisions about how your data is used when visiting the website or interacting with third-party platforms. We use different methods to provide clear and timely information regarding how your data is processed.

If specific information must be provided, we ensure it is delivered at the appropriate time and location.

We are also available to answer questions or provide clarification within the limits of applicable law. You may contact us via email: [email protected]

Processing personal data only for purposes described in this policy:

We may process your data to make the website available, connect you with third-party trading platforms (“Services”), improve user experience, develop the platform, protect our rights, carry out administrative operations, and comply with legal obligations.

We may also process information to better understand your preferences and needs.

Resources to ensure your rights are respected:

We allocate appropriate resources to allow you to exercise your rights as a data subject. You may request access, correction, deletion, restriction of processing, or transfer of your data at any time. We will respond according to applicable law.

Protection of your personal data:

While we cannot guarantee absolute security, we implement modern security practices and safeguards to protect your information and continuously improve these measures.

Our full privacy policy

1. Scope

This policy explains the types of information we collect, how we process it, how we share it with third parties, and the security measures we apply.

“Personal Data” refers to any information that can identify an individual directly or indirectly. “Processing” means any operation performed on such data, including collection, storage, use, sharing, modification, or deletion.

Our services are intended for a general audience and are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If such information is identified, it will be deleted promptly.

2. When do we collect information?

We collect data when you use our services, visit the website, or interact with our platforms. Some information is provided directly by you, while other data may be collected automatically through analysis of activity or via third-party partners.

3. No obligation to provide data – but possible consequences

You are not obligated to provide personal data. However, certain services may not function properly without the required information.

4. Types of information we may collect

This may include activity logs, IP addresses, timestamps, language settings, browser types, device information, and technical error reports. Some of this data may not directly identify you and therefore may not qualify as personal data.

Information you provide directly: name, phone number, and email address when contacting us or using platform services.

5. Purpose of processing and legal basis

Nordiqo processes personal data only when there is a lawful basis, such as delivering services, improving the user experience, protecting your data, or fulfilling legal obligations.

• You have provided consent for the processing of your personal data for specific purposes. This applies when you voluntarily submit information through the website so it can be shared with a third-party trading platform.
• Processing is necessary for legitimate interests pursued by Nordiqo or a third party, such as improving our services or handling legal claims.
• Processing is necessary to comply with a legal obligation to which Nordiqo is subject.

If you would like further explanation about how the processing of your personal data serves the legitimate interests of Nordiqo or a third party, you may contact us at any time via email.

Below is an overview of why we may process your information together with the applicable legal basis:

6. Transfer of personal data to third parties

Nordiqo may share your information with third-party service providers that assist with storage, hosting, IP information analysis, user experience research, analytics, and other technical or diagnostic services.

If you request it, we may also transfer certain information to third-party trading platforms. In such cases, those platforms will process the data in accordance with their own privacy policies. Information may be shared with multiple trading platforms.

Nordiqo may also share information with affiliated companies and business partners that help improve the quality of our services.

We may disclose information to public authorities if necessary to protect our interests or the interests, rights, or property of third parties, including in connection with legal proceedings.

Information may also be shared with potential buyers, investors, or lenders in the event of a merger, acquisition, restructuring, or bankruptcy process.

7. Cookies and third-party services

We use certain third-party services such as analytics and advertising providers. These services may use cookies or similar technologies governed by their own privacy policies.

A cookie is a small text file stored on your device when you visit a website. It may collect information about browsing behavior, preferences, and technical data, helping improve your experience, remember settings, and provide more relevant content.

We may use both session cookies (which are deleted when the browser closes) and persistent cookies (which remain on your device until they expire or are manually deleted).

Types of cookies:

Blocking and deleting cookies

You can change your browser settings to block or delete cookies. Below are links to instructions for the most common browsers:

• Firefox
• Microsoft Edge
• Google Chrome
• Safari

Please note that certain features of the website may stop functioning properly if cookies are blocked.

ONLINE TRACKING NOTICE

This service currently does not support “Do Not Track” signals.

8. Storage of personal data

Nordiqo will retain your information only as long as necessary for the purposes described in this policy or as required by law, regulation, or authorities.

If you have provided consent, we may share your information with third-party trading platforms for up to 12 months, with the possibility of extension if renewed consent is given.

We regularly review stored information to ensure it is not kept longer than necessary.

9. Transfer of personal data to third countries or international organizations

Your personal data may be transferred to a third country (outside the EEA) or to international organizations. In such cases, Nordiqo will implement appropriate safeguards to ensure your data remains protected and that your rights and legal remedies remain available.

If you are located in the EEA (European Economic Area), such safeguards will apply when one of the following conditions is met:

• The transfer is made to a third country or international organization recognized by the European Commission as providing an adequate level of data protection under GDPR Article 45(3).
• The transfer is carried out under a legally binding and enforceable agreement between public authorities or bodies under GDPR Article 46(2)(a).
• The transfer is based on standard contractual clauses approved by the European Commission under GDPR Article 46(2)(c). These clauses can be found on the European Commission’s official website.

If you would like more information about the safeguards used when transferring personal data, you may contact us by email: [email protected]

10. Protection of personal data

We implement technical and organizational security measures designed to protect personal data from unauthorized access, alteration, loss, or destruction. These measures are adjusted according to the level of risk involved in processing the data.

We cannot guarantee absolute security for information transmitted over the internet. Nordiqo disclaims liability for indirect or unintended damages resulting from data loss or unauthorized access beyond our reasonable control.

In certain circumstances we may be legally required to share information with public authorities. In such cases, our ability to control the protection of that information may be limited.

11. Links to third-party websites

The website may contain links to external websites or applications operated by third parties. Nordiqo does not control these platforms and is not responsible for their handling of personal data. We recommend reviewing their privacy policies before providing any information.

12. Your rights regarding personal data

You have the right to request access to the information we process about you, request corrections of inaccurate data, ask for deletion of data that is no longer necessary, and restrict or withdraw consent for certain types of processing.

Right of access

You have the right to obtain confirmation of whether Nordiqo processes personal data about you. If we do, you have the right to access the data along with information about the purposes of processing, types of data, recipients (including in third countries), storage periods, your rights, complaint options, and the safeguards applied for transfers.

You may receive a copy of the data being processed. If you request multiple copies, we may charge a reasonable administrative fee. If the request is submitted electronically, the information will typically be provided in a commonly used electronic format.

The right of access must not infringe on the rights and freedoms of others. If this occurs, we may limit the information provided or decline the request.

Right to rectification

You may request that Nordiqo correct inaccurate or incomplete personal data about you. When appropriate, you may supplement the data with an explanatory statement.

Right to erasure (“right to be forgotten”)

You have the right to request deletion of your personal data when it is no longer necessary for the purpose for which it was collected, when consent is withdrawn, or when processing is unlawful. We will comply with applicable legal requirements.

Right to erasure (“right to be forgotten”)

This right applies if: (a) personal data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and no other legal basis exists; (c) you object to processing based on legitimate interests and there are no overriding grounds; (d) you object to processing for direct marketing purposes; (e) the data has been processed unlawfully; or (f) deletion is required to comply with EU or applicable national law.

The right does not apply when processing is necessary (a) to comply with a legal obligation, or (b) to establish, exercise, or defend legal claims.

Right to restriction of processing

You may request restriction of processing if: (a) you contest the accuracy of the data for a period allowing us to verify it; (b) the processing is unlawful but you prefer restriction rather than deletion; (c) we no longer require the data but you need it for legal claims; (d) you have objected to processing while verification of legitimate grounds is pending; (e) the data is processed for direct marketing purposes, including profiling.

If processing is restricted, the data may only be processed with your consent, for legal claims, to protect the rights of another person, or for reasons of important public interest.

Right to data portability

You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You may also request that this data be transferred directly to another data controller where technically feasible and where processing is based on consent or a contract and carried out by automated means.

Right to withdraw consent

You may withdraw your consent to data processing at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

Right to object

You may object to the processing of your personal data when the processing is based on legitimate interests. This also applies to profiling. In such cases, we will stop processing the data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing is necessary for legal claims.

You may also object at any time to the processing of your personal data for direct marketing purposes, including profiling related to such marketing.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a data protection authority within the EEA if you believe that the processing of your personal data violates the GDPR.

We will respond to requests regarding the exercise of your rights within one month of receiving the request. If necessary, this period may be extended by up to two additional months depending on the complexity and number of requests. In such cases, you will be informed of the delay and the reasons for it.

Information related to exercising your rights is provided free of charge unless the request is clearly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or refuse the request.

Nordiqo may request additional information to verify your identity if we have reasonable doubts regarding the request.

13. Updates to this policy

We reserve the right to update this Privacy Policy. Any changes will be published on the website, and significant updates will be communicated clearly. Unless otherwise stated, updates take effect when the revised policy is published.